Rating: 5
Business Process Improvement 101 by Synoptic Consulting www.synoptic.com.au See what they don’t teach you in BPR, BPI, BPM, Six Sigma, Lean, TQM etc. Learn how to REALLY read a process map. Learn how to find the ‘4 key metrics’ of any process. Learn how to use these to predict and quantify efficiency, throughput and service level improvements to support a business case for change.