Rating: 0
BPO organizations use BPM to enable their customers core business processes. For an outsourcing engagement, risks of failure are highest at the beginning and at the end of a contract, given the complexity of changes and number of stakeholders involved. During these stages, the flexible nature of the BPM technology provides the BPO with excellent options for continuously tweaking the outsourcing process to reflect needs of the engagement. Using BPM, the time to understand and start working on a customer’s need is dramatically shortened, and BPOs are able to stay competitive by rapidly rolling out new offerings regularly. BPOs are using BPM to improve processes in areas such as Finance and Accounting (Procure to Pay, Order to Cash etc.), Procurement, and HR Services (Recruitment, Training & Development, Performance Management etc.), Legal Process Outsourcing, Banking & Financial Services (Loan Origination, Servicing, Collections, Customer Service etc.), Insurance (Claims Processing, Underwriting etc.), government regulation and scrutiny, Telecom (Customer Relationship Management, Fulfillment, Assurance & Billing etc.) and Health & Life system for delivery of services to a complex Sciences (Claims Adjudication, Subrogation, Underwriting etc.) visit www.skelta.com for more information