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This is a short introduction to BPM (Business Process Management) for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School. References: Garimella K. & Lees M. & Williams B. 2008. BPM Basics For Dummies. Indianapolis: Wiley. Jeston, J. & Nelis, J. 2006. Business Process Management – Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann.