Process design consists of identifying existing processes and sending those processes to be considered for implementation. The focus should include flow, people, notifications or alerts, escalation, operating procedures, service level agreements, and mechanisms to hand over tasks. Business management will effectively design processes to reduce the number of problems over the lifetime for maximum efficiency. Proposed systems of process include human to human, human to system, and system to system, which target challenges faced on a day to day basis.
The modeling factor for effective business management with processes includes a theoretical design by introducing many variables combined. These variables include changes experienced in operations which might include operating expenses, production, sales, etc. When modeling for processes, the management must continually operate on a ‘what if’ basis.
Executing proper processes require business management to automate processes or ensure they run as efficiently as possible. Today, it is common for businesses to purchase software or develop their own in house application to assist with productivity and automation. One thing to keep in mind is that most applications built to run processes effectively do not eliminate the human factor entirely nor do they run each step needed to perform business operations. Most applications require some type of human input. Executing processes require a set of requirements for employees in operations and other departments to follow when using applications and governing behavior.
Once a process is in place and being executed, it is important to monitor the activities to ensure its success. Effective monitoring allows you to find faults or problems with the current setup. Business management for processes requires monitoring of quality, tracking life cycle events, and productivity. The amount of monitoring performed by a business will depend on if real time statistics are needed or if monthly results are required.
Optimization is the final approach to a successful model of business management process. As monitoring takes place, you have the ability to find areas that can be improved and optimized. This should be a continual process. Many companies focus on optimizing areas for improvement in manufacturing, customer service, product delivery, communication, and more. The information retrieved from the modeling and monitoring phase will allow you to identify issues but also opportunities to save money and make improvements.
Improving processes can be effective when you implement a business management model in place. This model should include design, modeling, executing, monitoring, and optimizing. These factors all work together to provide a successful way to improve process within an organization to effectively succeed in the marketplace today.
Business process modeling