Business process management is used by many organizations to control computerization of the existing and future processes of the business. Business management’s key is to reach the full potential of the firm’s internal rate of return and quality customer service. Because of the popularity of the business management, organizations develop and take advantages of the business management system.
Advantages of business process management includes the use of business process tools or models like modeling, monitoring, automating, analyzing and optimizing business processes can help the organization achieve their profit goals. It also enhances smooth workflow for increased productivity. Business process management also facilitates effective documentation and storage for future reference. It also improves the quality customer service and product quality. Reporting is patterned for management’s use and to anybody (stakeholders or owners) who needs it. It also reduces costs and time by reducing the working hours of the workers. Business process tools are developed or purchased by top management because of the many advantages that business management gives to the organizations.
Performance management balanced scorecard is also a management tool balancing the four aspects of an organization: financial, customer, operations and learning and growth. A balanced scorecard management approach aims in balancing these four aspects in order to achieve the over-all goal of the organization.
Advantages of a Balanced Scorecard include balance itself, wherein rather than aiming only for financial performance, management also make sure that the other aspects of the organization are performing well.
No aspect of the organization is compromised in order that the other aspect will perform well. In the end, this will lead to serious problem. Another advantage of the balanced scorecard is that it is scalable, meaning that because of the metrics used in the scorecard, individual performance is measurable. This will enable the top management to assess how their managers are performing in their respective departments. Customer focus is also an advantage of the scorecard since it is based on the perspective of the customers rather than the organizations internal goals. Using the balanced scorecard also enables the management to gain employees insights. Growth and development for employees are metrics used for gauging employee satisfaction resulting to low turnover and increased productivity. Balanced scorecard approach ties the employees’ satisfaction with the organizations goals making them feel part of the organization eliciting loyalty and excellent performance. Lastly, a balanced scorecard helps management to be proactive rather reactive. Meaning, that a good scorecard also current performance and factors that influence results.
Therefore managers monitor performance and anticipate problems that may arise and prevent complications in the future. An example would be attending to customer complaints right away before it will lead to poor customer retention causing low profit margin.
Over all business process management and the balanced scorecard is a holistic approach of management in operating an organization. By maintaining the four aspects always in balance, and by using business Software and tool, this ensures the achievement of the organizations’ mission and vision leading to its success.
Business process modelling